Privacy policy

This Privacy Policy explains how Millcot ("we", "us", "our") collects, uses, and protects your personal information when you visit millcot.com or make a purchase from us.

1. Who We Are

Millcot, 56 Maldon Road, Danbury, CM3 4QL, United Kingdom.
Email: info@millcot.com | Phone: 01245 227200

2. Information We Collect

We collect the following types of personal information:

  • Order information: name, billing and delivery address, email address, phone number, and payment details when you make a purchase.
  • Account information: email and password if you create an account.
  • Device and browsing information: IP address, browser type, pages visited, and how you interact with our site — collected automatically via cookies and analytics tools.
  • Communications: any information you provide when you contact us for support or enquiries.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including payment and delivery
  • Communicate with you about your orders and enquiries
  • Send you marketing emails where you have opted in (you can unsubscribe at any time)
  • Improve our website and customer experience through analytics
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to improve our services and prevent fraud), your consent (for marketing communications), and legal obligation (where required by law).

5. Sharing Your Information

We do not sell your personal data. We share it only with trusted third parties who help us operate our business:

  • Shopify — our e-commerce platform. See Shopify's Privacy Policy.
  • Payment processors — to handle transactions securely.
  • Courier partners — to deliver your orders.
  • Google Analytics — to understand website usage. See Google's Privacy Policy. You can opt out via Google's opt-out tool.
  • Email marketing platforms — to send communications where you have opted in.

We may also disclose your information where required to do so by law.

6. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings, though disabling them may affect how parts of the site function. By continuing to use our site, you consent to our use of cookies.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like us to delete your data, please contact us at info@millcot.com.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict how we process your data
  • Data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@millcot.com.

9. Complaints

If you have concerns about how we handle your data, you can contact us directly or lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

Last updated: May 2026